Web Chat Manager

Job Description:

QlikTech International is seeking a detail-oriented and experienced Web Chat Manager to join our team in Uppsala, SE. As a part-time Associate Level position, the Web Chat Manager will be responsible for managing the day-to-day operations of our web chat platform, ensuring high levels of customer satisfaction and engagement.

Responsibilities: 1. Monitor and respond to customer inquiries and issues through the web chat platform in a timely and professional manner. 2. Manage a team of web chat representatives, providing training and feedback to ensure quality customer interactions. 3. Analyze web chat data and metrics to identify trends and areas for improvement in customer service. 4. Collaborate with other departments, such as marketing and sales, to provide seamless customer support across all channels. 5. Implement strategies to increase web chat usage and drive customer engagement. 6. Stay up-to-date on industry trends and best practices in web chat management.

Requirements: 1. Bachelor's degree in Marketing, Communications, or a related field. 2. Minimum of 5 years of experience in customer service or web chat management. 3. Strong communication and problem-solving skills. 4. Ability to work independently and as part of a team. 5. Reliable and adaptable personality traits. 6. Proficiency in CRM software and web chat platforms. 7. Flexibility to work part-time hours with occasional weekend shifts.

Benefits: - Remote work flexibility - Paid Time Off (PTO) - Dental insurance

Working Environment: At QlikTech International, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing exceptional customer service and fostering a collaborative work environment.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: QlikTech International is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.