Web Chat Manager

Job Description:

Scania is seeking a dynamic and experienced Web Chat Manager to join our team in Sollentuna, Stockholms Län, SE. As a Web Chat Manager, you will be responsible for managing our web chat platform, interacting with customers, and ensuring a seamless online customer experience. This is a part-time position at a mid-to-senior level, requiring at least 7 years of experience in a similar role.

Responsibilities: - Manage and monitor the web chat platform, responding to customer inquiries in a timely and professional manner - Coordinate with other departments to address customer issues and provide solutions - Analyze chat data and customer feedback to identify trends and opportunities for improvement - Develop and implement strategies to enhance the customer experience through web chat - Train and mentor team members on best practices for web chat communication - Collaborate with the IT team to ensure the web chat platform is functioning effectively and efficiently - Stay up-to-date on industry trends and best practices for web chat management

Requirements: - 7+ years of experience in web chat management or a related field - Reliable and energetic personality traits - Strong time management and strategic planning skills - Excellent communication and customer service skills - Proficiency in using web chat platforms and other related technology - Ability to work independently and as part of a team - Bachelor's degree in a related field (preferred)

Benefits: - Paid Time Off (PTO) - Free accommodation - Free food

Working Environment: At Scania, we prioritize exceeding customer expectations and delivering delight. As a Web Chat Manager, you will play a crucial role in upholding our commitment to exceptional customer service and satisfaction. Join us in a fast-paced and supportive working environment where you can make a real impact.

Equal Opportunity Statement: Scania is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.