Web Chat Representative

Job Description:

ICA Gruppen is seeking a part-time Web Chat Representative to join our team in Malmö, Skåne Län. The ideal candidate will have at least 1 year of experience in a customer service or related role and possess excellent communication skills. As a Web Chat Representative, you will be responsible for managing online chat inquiries from customers, providing timely and accurate responses to their questions and concerns.

Responsibilities: - Respond to customer inquiries via web chat in a timely and professional manner - Provide accurate information about products, services, pricing, and promotions - Assist customers with placing orders, processing returns, and resolving any issues they may encounter - Collaborate with other team members to ensure a seamless customer experience - Document customer interactions and feedback to improve service quality - Adhere to company policies and procedures regarding privacy and security

Requirements: - 1 year of experience in customer service or a related field - Excellent written and verbal communication skills - Ability to multitask and prioritize tasks effectively - Adaptable and confident with the ability to handle a variety of customer inquiries - Team player with strong interpersonal skills - Prior experience with web chat platforms is a plus

Benefits: - Disability insurance - Relocation allowance - Retirement plan

Working Environment: At ICA Gruppen, we prioritize understanding and empathy in all interactions with our customers. We strive to create a positive and inclusive working environment where employees feel supported and valued.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: ICA Gruppen is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.