Remote Web Chat Specialist

Job Description:

We are looking for a Remote Web Chat Specialist to join our team at IKEA in Göteborg, Västra Götalands Län, SE. This part-time entry-level position is perfect for someone who is driven, resilient, and has excellent communication and leadership skills. No prior experience is required, making it a great opportunity for those looking to start their career in customer service.

Responsibilities: 1. Provide exceptional customer service through web chat to assist customers with inquiries, orders, and other concerns. 2. Demonstrate a strong understanding of IKEA products, services, and policies to provide accurate information to customers. 3. Resolve customer issues effectively and efficiently, escalating to higher levels of support when necessary. 4. Maintain a positive and professional attitude while interacting with customers to ensure a great customer experience. 5. Collaborate with team members to improve processes, procedures, and customer satisfaction. 6. Keep detailed records of customer interactions and transactions.

Requirements: 1. Strong communication skills, both written and verbal. 2. Ability to work independently and efficiently in a remote environment. 3. High level of professionalism and customer service orientation. 4. Strong problem-solving skills and ability to think on your feet. 5. Proficiency in using web chat platforms and other communication tools. 6. Must have access to a reliable internet connection and a quiet workspace.

Benefits: 1. Paid Time Off (PTO) 2. Employee discounts on IKEA products 3. Profit sharing opportunities

Working Environment: At IKEA, we pride ourselves on having a flexible environment that adapts to change with speed and efficiency. Our team is supportive and collaborative, always ready to help each other succeed.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: IKEA is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.