Web Chat Specialist

Job Description:

Polestar is seeking a passionate and resilient Web Chat Specialist to join our team in Malmö, SE. As a part-time Associate Level position, the Web Chat Specialist will be responsible for providing exceptional customer service and support through online chat platforms. The ideal candidate will have at least 4 years of experience in a similar role and possess strong attention to detail and research skills.

Responsibilities: - Engage with customers via web chat to address inquiries, resolve issues, and provide support - Utilize company resources and knowledge base to provide accurate and timely information to customers - Collaborate with other team members to ensure a seamless customer experience across all channels - Proactively identify and address potential customer concerns or issues - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - 4+ years of experience in a customer service or similar role - Passionate about providing exceptional customer service - Resilient and able to handle challenging customer interactions with professionalism - Strong attention to detail and research skills - Excellent written and verbal communication skills - Ability to work independently and as part of a team

Benefits: - Free accommodation - Company transportation - Retirement plan

Working Environment: At Polestar, we strive to create a working environment that sparks creativity and motivation. Our team is dedicated to inspiring greatness in each other and creating a culture of collaboration and growth.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Polestar is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, sexual orientation, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.