Web Chat Specialist

Job Description:

As a Web Chat Specialist at ABB Sweden, located in Sollentuna, Stockholms Län, SE, you will be responsible for providing exceptional customer service through online chat support. This part-time role is ideal for entry-level professionals looking to gain experience in the field.

Responsibilities: - Engage with customers via web chat to address their inquiries, provide information, and resolve any issues in a timely and efficient manner - Utilize resources and tools to provide accurate and helpful responses to customers - Maintain a high level of emotional intelligence to effectively communicate and empathize with customers - Plan and prioritize customer requests to ensure a high level of service - Collaborate with team members to streamline processes and improve overall customer experience - Uphold the company's standards of excellence in all interactions with customers

Requirements: - No prior experience required - Resourceful and reliable with the ability to think on your feet and problem-solve effectively - Strong emotional intelligence to understand and connect with customers on a deeper level - Excellent planning skills to manage multiple customer requests and prioritize tasks effectively

Benefits: - Medical coverage - Parental leave - Life insurance

Working Environment: At ABB Sweden, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch customer service and creating a positive working environment for all employees.

Equal Opportunity Statement: ABB Sweden is an equal opportunity employer and is committed to promoting diversity and inclusivity in the workplace. We celebrate the unique perspectives and backgrounds that each individual brings to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.