Support Assistant - Remote Work

Job Description:

We are looking for a Support Assistant to join our team at Budbee. This is a remote work position based in Göteborg, Västra Götalands Län, SE. As a Support Assistant, your main responsibility will be to provide excellent customer support to our clients, ensuring that their needs and expectations are met.

Responsibilities: 1. Answer customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolve customer complaints and issues with a customer-centric approach. 3. Assist in processing orders and tracking shipments. 4. Collaborate with other team members to ensure smooth and efficient operations. 5. Provide feedback to management on customer satisfaction and areas for improvement. 6. Handle escalated customer issues and ensure they are resolved to the customer's satisfaction. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Minimum of 2 years of experience in a customer support role. 2. Resilient and energetic personality traits. 3. Strong problem-solving and negotiation skills. 4. Excellent communication skills, both verbal and written. 5. Ability to work independently and in a team environment. 6. Proficiency in using customer support software and MS Office. 7. High school diploma or equivalent required.

Benefits: 1. Medical coverage. 2. Disability insurance. 3. Relocation allowance for eligible candidates.

Working Environment: At Budbee, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively to ensure that every customer interaction is a positive one.

Deadline to Apply: Please submit your application by July 12, 2024.

Equal Opportunity Statement: Budbee is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.