Support Manager - Remote Work

Job Description:

LeoVegas, a leading online gaming company, is seeking a part-time Support Manager to join our remote team in Göteborg, Sweden. As a Support Manager, you will be responsible for overseeing a team of support representatives, ensuring the timely and effective resolution of customer inquiries and issues. This role requires a high level of organization, leadership skills, and a strong commitment to providing exceptional customer service.

Responsibilities: - Manage a team of support representatives, including hiring, training, and performance management - Monitor and evaluate team performance, providing feedback and coaching as needed - Develop and implement support processes and procedures to improve efficiency and customer satisfaction - Handle escalated customer issues and complaints, working to resolve them in a timely and professional manner - Collaborate with other departments, such as product development and marketing, to communicate customer feedback and drive product improvements - Analyze support data and trends to identify areas for improvement and implement solutions - Utilize emotional intelligence to manage and motivate team members, fostering a positive and collaborative work environment

Requirements: - 6+ years of experience in customer support or a related field - Proven experience in a leadership or management role - Hardworking and resourceful, with a strong commitment to customer satisfaction - Excellent communication and interpersonal skills, with a high level of emotional intelligence - Strong analytical skills, with the ability to identify trends and make data-driven decisions - Experience working in a fast-paced, dynamic environment - Bachelor's degree in a related field preferred

Benefits: - Vision insurance - Medical coverage - Free food

Working Environment: At LeoVegas, we believe in fostering a culture that embraces change and responds resiliently to challenges. We value innovation, collaboration, and a commitment to excellence in everything we do. As a Support Manager, you will have the opportunity to make a real impact on our customers and our business, and to grow and develop in a supportive and dynamic work environment.

Equal Opportunity Statement: LeoVegas is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create a supportive and welcoming environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Come join our team and be a part of our exciting journey!

Deadline to apply: May 29, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.