Support Officer - Remote Work

Job Description:

G5 Entertainment is seeking a part-time Support Officer to join our dynamic team in a remote work capacity. As an Associate level position, the ideal candidate should have at least 4 years of experience in a similar role, possessing a strong work ethic and the ability to work independently.

Responsibilities: - Provide support to customers via phone, email, and chat, addressing their inquiries and resolving any issues in a timely and professional manner - Assist with troubleshooting technical problems and escalating more complex issues to the appropriate department - Document customer interactions and feedback to improve overall customer satisfaction - Collaborate with the sales and marketing teams to provide product support and information - Stay up-to-date on company products and services to effectively assist customers

Requirements: - Strong communication skills and the ability to work effectively in a remote environment - Demonstrated innovation and problem-solving abilities - Persuasive communication skills to effectively address customer needs and concerns - Ability to work independently and manage time efficiently - Experience in customer service or support roles - Hardworking and dedicated to providing exceptional customer service

Personality Traits: - Hardworking: Willing to go above and beyond to meet customer needs - Independent: Able to work autonomously and take initiative in problem-solving

Soft Skills: - Innovation: Ability to think creatively and come up with effective solutions - Persuasion: Capable of persuading customers to consider different options or solutions

Benefits: - Paid Time Off (PTO) - Free food provided during work hours - Disability insurance

Working Environment: At G5 Entertainment, we strive to inject a sense of joy and vibrancy into our work environment. We believe in creating a positive and supportive atmosphere where employees can thrive and grow professionally.

Equal Opportunity Statement: G5 Entertainment is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.