Web Chat Associate - Remote Work

Job Description:

We are seeking a highly motivated and skilled Web Chat Associate to join our remote team at Electrolux. As a Web Chat Associate, you will be responsible for providing exceptional customer service through online chat platforms. This part-time position is perfect for individuals who are looking to work from home and have a passion for delivering top-notch customer experiences.

Responsibilities: - Engage with customers via web chat to assist with product inquiries, troubleshooting, and feedback - Provide timely and accurate responses to customer queries - Identify and escalate any unresolved issues to the appropriate department - Maintain a positive and professional attitude at all times - Collaborate with team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies - Meet key performance indicators and goals for customer satisfaction

Requirements: - Bachelor's degree in a related field - Minimum of 4 years of experience in customer service or a related role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Resilient and confident personality traits - Ability to work independently in a remote environment - Strong cooperation and analysis skills - Proficiency in using web chat platforms and other customer service tools

Benefits: - Free accommodation for remote work - Dental insurance coverage - Free food during work hours - Opportunities for growth and professional development

Working Environment: At Electrolux, we prioritize fostering a working environment that encourages collaboration, creativity, and innovation. We believe in cultivating a sense of ownership and responsibility at every level of the organization, empowering our employees to take initiative and drive success.

Equal Opportunity Statement: Electrolux is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from candidates of all backgrounds and experiences.

Apply now to join our dynamic team and make a difference in the customer service industry! Deadline to apply: 2024-07-12.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.