Assistant for Responsible Campus Services (SCE-SSC-CS-2025-100-LD)

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature.

Introduction

Do you have experience in cleanliness services and a proven track record in monitoring large-scale service contracts, with a strong focus on sustainable practices? Are you organized, proactive, and service-oriented, with an eye for detail and quality? Join us and support the development of cleanliness and waste management services across CERN’s campus, contributing directly to CERN’s environmental goals and the well-being of thousands of people working on site. This is your opportunity to make a meaningful impact in the operations of one of the world’s leading particle physics laboratories: Take part!

The Site and Civil Engineering (SCE) Department manages and develops infrastructures in alignment with CERN’s scientific strategy, as well as all services related to the maintenance and operation of the CERN site. We are currently seeking an Assistant for Responsible Campus Services to support activities in cleanliness, waste management and recovery. Your work will have a direct and visible impact across the Organization’s sites in both France and Switzerland— including its landmark scientific facilities.

Functions

As Assistant for Responsible Campus Services, you will be committed to service quality, sustainability, and continuous improvement. Your responsibilities will include:

• Supporting cleanliness and waste services:
  • Assist with the oversight of third-party service contracts in the areas of cleaning, waste collection, and material recovery.
  • Support compliance with Service Level Agreements (SLAs) and technical specifications.
  • Contribute to the monitoring of Key Performance Indicators (KPIs).
  • Participate in service audits and quality checks across various CERN sites and buildings.
  • Prepare internal reports, briefings, and communication materials to ensure information flow between stakeholders.
  • Assist in verifying invoices and monitoring budgets in coordination with the service manager.
• Driving innovation and sustainability:
  • Support the introduction of sustainable practices and eco-friendly products in cleanliness and waste management operations.
  • Participate in pilot projects aimed at improving user satisfaction, service quality, and environmental impact.
  • Contribute to the update of procedures and technical documentation, particularly during procurement and contract review phases.
• Supporting campus services:
  • Collaborate on cross-functional campus services initiatives as required.

Technical certificate or general secondary education or equivalent relevant experience in the field of administration or a related field.

Experience:

• Experience in supporting or coordinating service contracts, ideally related to cleanliness, hygiene, or waste management.
• Experience in customer service or operations support within a large organisation or campus setting would be an asset.
• Familiarity with sustainability principles and continuous improvement methods would be an advantage.

Technical competencies:

• Customer service;
• Use of office software packages;
• Organisation, planning and control;
• Process analysis, definition and improvement.

Behavioural competencies:

• Achieving results: delivering prompt and efficient service taking into account customer needs; having a structured and organised approach towards work; being able to set priorities and plan tasks with results in mind.
• Solving problems: producing workable and timely solutions that meet requirements; anticipating obstacles; assessing alternative solutions in order to have a fall-back plan.
• Building relationships: relating well to all people regardless of category/level within the organisation.
• Demonstrating flexibility: being able to demonstrate flexibility whilst abiding by all applicable rules.
• Working in teams: cooperating constructively with others in the pursuit of team goals; balancing personal goals with team goals.

Language skills:

Spoken and written English or French, with a commitment to learn the other language.

Eligibility and closing date:

Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States.

This vacancy will be filled as soon as possible, and applications should normally reach us no later than 12.06.2025 at 23:59 CEST.

Employment Conditions

Contract type: Limited duration contract (3 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.

Working Hours: 40 hours per week

This position involves:

• Work in Radiation Areas.
• A valid driving licence.

Job grade: 3-4

Job reference: SCE-SSC-CS-2025-100-LD

Benchmark Job Title: Process/Services Assistant