Guest Service Agent

JOB PURPOSE The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately and attends to their requests in a professional and timely manner. KEY RESPONSIBILITIES Provides information and general assistance to guests;; Answers phone calls and requests from guests;; Performs all necessary administrative tasks;; Manages a variety of financial transactions and is responsible of cash floats.; JOB REQUIREMENTS Fluent English, oral and written and at least 3 additional European languages (Italian, Portuguese, German, Spanish and French);; High School certificate;; Experience as a receptionist;; Cruise industry experience is an advantage;; Proficient use of Microsoft Office and Publisher;; Knowledge of Fidelio Cruise System is an advantage;; Excellent communication and customer care skills;; Problem solving skills;; Teamwork;; STCW95 certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);; A recognised medical certification is required before starting to work on board.; VISA REQUIREMENTS Possess a valid passport and when possible a seaman book copy.;