Receptionist

YOU ARE… CURIOUS
Future-focused, inquisitive and open- minded; seek out evolving and innovative ways to add value to the organization. COLLABORATIVE
To work effectively and inclusively with a range of multicultural people, both within and outside of the organization. A ROLE MODEL
Consistently leading by example, with integrity, impartiality, motivation and respectful communication. COURAGEOUS and CONFIDENT
To speak up skillfully, challenging the status quo and to work under pressure. TRUE HOSPITALITY
A passionate host, proud of your own personal appearance, with the satisfaction and wellbeing of guests and colleagues at the core of what you do and you have a ‘Yes I can’, ‘Yes I want’ attitude.  AN EFFECTIVE COMMUNICATOR
you know when to talk and when to listen, able to explain everything, from company’s goals to specific tasks. you communicate effectively at all levels, one on one, to the department and to the entire staff, via phone, email and social media. YOUR POSITION
Reports to Purser and is relieved by Night Receptionist or Receptionist relief.  WHAT YOU NEED TO DO

• Perform various administrative tasks as directed by Purser and/or Hotel Manager. Maintain information flow, guest and crew check in/out, exchange rates, postings, billings, questionnaires, custom lists, recording guests’ preferences, booking Optional excursions, payments etc.
• Maintain impeccable cleanliness of the Front Desk.
• Anticipate guests‘ needs and provide excellent customer service, incorporating TNTs (tiny noticeable touches) where possible.
• Use guests´ names (when passport or credit card is handed in, booking made in MXP, telephone call, boarding card swiped etc.).
• Own and follow up on guest requests or minor complaints. Report all complaints or special requests to Purser.
• Maintain Front Office cashier (count cash on each handover, currency exchange). 
• Operate onboard boutique (sales, price items, organize showcases, maintain cleanliness). 
• Prepare all onboard printed information: Daily Programs, Menus, Buffet Signs, etc. For U by Uniworld ships, realization of all digital information shared through the pre-set channels of communication. 
• Provide concierge services on the ships where concierge position is not available.
• Handle IT devices and available IT equipment responsibly. 
• Ensure that all guests and crew are onboard before departures. 
• Report per cruise which concierge services have been arranged for the guests in Hotel Manager Cruise report.
• Practice the “Up serve” approach – increased cruise experience for the guests along with the impact on the onboard profit targets set by GRC.
• Comply with the maximum working hours per day/week/month given by law and announced by GRC, ensure that the accurate records are taken. 
• Replace Purser/Concierge during holiday rotation. 
• Train the newly recruited Front Office employees (internal or external) in accordance with the pre-set training package.
• Take part in loading supplies for the ship and in luggage distribution if scheduled. 
• Be part of preparing the ship at the end/start of the season.
• Participate and contribute to meetings and daily briefings.
• Participate in any learning activity, trainings and programs assigned, safety and emergency drills.

WHAT YOU NEED TO KNOW

• Luxury front of the house skills gained in four and five stars operations in hotels and/or ships.
• Best practice and trends in the hotel industry.
• Excellent computer skills.
• English language (second language such as German, French, Portuguese and Italian is beneficial).

You don’t find yourself 100% in the above but you still believe you would fit our team? Apply anyway! We would love to get to know you! Note: Due to legal requirements, we can only accept applicants from EU/EEA/CH. We welcome internal and external candidates. The position is based on our European ships.