Accommodation Specialist

Job information
Division / Unit: Services / Travel, Accommodation & Conferences
Contract type: Permanent
Start date: 01.07.2024 or as soon as possible
Location: Nyon

Main goal
The Accommodation Specialist is in charge of sourcing, planning and operations in relation to hotels used for UEFA competitions and tournaments all over Europe and beyond, with a focus on the 2028 UEFA European Football Championship being staged in the UK and Ireland.

Key responsibilities
Conceptual and contractual phase:
- Establishing hotel concepts
- Sending requests for proposals to hotels
- Analysing offers
- Participating in the final selection of hotels
- Negotiating UEFA’s terms and conditions with the selected hotels
- Overseeing the work of the accommodation agency, if and when one is appointed

Pre-event phase:
- Managing contracts
- Managing block bookings
- Collecting accommodation requirements from internal stakeholders and centralising hotel-related
communication flows
- Initiating deposit payments in collaboration with UEFA’s finance division
- Producing food and beverage forecasts and placing orders
- Producing documents and templates such as invoicing documents, daily running orders, etc.
- Liaising with internal competence centres and service providers (e.g. Event Transport, Signage, Guest
Management, ICT, Event Logistics) to coordinate the delivery of services at UEFA hotels
- Coordinating the set-up of the hotels, including audiovisual equipment, signage and food and beverage
arrangements, and ensuring their operational readiness

Event phase:
- Overseeing daily hotel operations on-site
- Dealing with last-minute changes
- Checking invoices from hotels daily in relation to larger-scale meetings or events
- Ensuring a consistent level of service for defined target groups

Profile
Experience required:
- From 2 to 4 years of relevant experience, preferably in hotel management at sports events

Education:
- Bachelor's in event, tourism, hotel or hospitality management

Languages:
- English / Proficient

Additional requirements:
- Budget Management / Advanced
- MS Office / Advanced
- Project Management / Advanced
- Willingness to travel and be on-site for events for several days in a row
- High stress tolerance
- Customer focus
- Solution-oriented mindset
- Excellent negotiation skills
- Team player