Call Center Specialist - Remote Work

Job Description:

We are looking for a motivated Call Center Specialist to join our team at Supervalu, a leading grocery retail company. This is a remote work position based in Zurich, Kanton Zurich, CH, offering full-time hours for individuals at the entry level with at least 1 year of prior experience in a related field. As a Call Center Specialist, you will be responsible for providing exceptional customer service over the phone to our valued customers.

Responsibilities: - Answering incoming calls from customers and providing assistance with inquiries and concerns - Resolving customer issues in a professional and efficient manner - Processing orders, returns, and exchanges - Following up with customers to ensure their satisfaction with products and services - Collaborating with other team members to provide a seamless customer experience - Utilizing excellent communication skills to build rapport with customers and maintain a positive attitude during interactions - Adhering to company policies and procedures to ensure consistency in customer service delivery

Requirements: - Resilient and hardworking attitude - Excellent analytical skills to effectively assess customer needs and provide appropriate solutions - Strong cooperation skills to work effectively with team members and achieve common goals - Ability to thrive in an environment that embraces and navigates change seamlessly - Prior experience in a customer service or call center role is preferred - High school diploma or equivalent required - Proficiency in computer systems and software applications - Excellent verbal and written communication skills

Benefits: - Medical coverage for full-time employees - Paid sick leave for eligible employees - Gym membership reimbursement program - Opportunities for career growth and advancement within the company

Equal Opportunity Statement: Supervalu is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 1, 2024

If you meet the requirements outlined above and are looking to join a dynamic team in a remote work setting, we encourage you to apply for the Call Center Specialist position at Supervalu. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.