Client Support Associate - Remote Work

Job Description:

PulteGroup, a leading home construction company, is seeking a Client Support Associate to join our team on a full-time basis in a remote work capacity. This entry-level position is perfect for individuals who are confident, reliable, and possess strong people management and persuasion skills.

Responsibilities: 1. Provide exceptional client support via phone, email, and chat channels. 2. Handle client inquiries, troubleshoot issues, and provide timely resolutions. 3. Build strong relationships with clients to ensure customer satisfaction and retention. 4. Collaborate with internal teams to address client concerns and improve service delivery. 5. Document client interactions and maintain accurate records in the CRM system. 6. Identify opportunities for upselling or cross-selling products and services to clients. 7. Participate in training sessions to stay updated on product offerings and industry trends.

Requirements: 1. Bachelor's degree or equivalent work experience. 2. Minimum of 1 year of customer service experience. 3. Excellent communication skills and the ability to empathize with clients. 4. Proven track record of meeting or exceeding performance targets. 5. Proficiency in using CRM software and other relevant tools. 6. Strong organizational skills and attention to detail. 7. Ability to work independently and collaboratively in a remote team environment.

Benefits: 1. Vision insurance to support your eye health. 2. Medical coverage to ensure your well-being. 3. Paid overtime for any additional hours worked.

Working Environment: At PulteGroup, we prioritize employee well-being through health and wellness initiatives. Our remote work setup allows you to balance your professional and personal life effectively.

Deadline to Apply: Interested candidates must submit their applications by May 24, 2024.

Equal Opportunity Statement: PulteGroup is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, genetic information, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.