Client Support Representative - Remote Work

Job Description:

DuPont is seeking a Client Support Representative to join our team in a remote work position based in Bern, Kanton Bern, Switzerland. As an Associate Level position, the ideal candidate will have at least 3 years of experience in client support roles. We are looking for a passionate and driven individual who possesses strong time management skills and a knack for analysis.

Responsibilities: - Act as the primary point of contact for clients, ensuring their needs are met in a timely and professional manner - Provide support and guidance to clients on product usage, troubleshooting, and issue resolution - Collaborate with internal teams to ensure seamless communication and problem resolution for clients - Analyze client data and feedback to identify trends and opportunities for improvement - Maintain accurate and detailed records of client interactions and resolutions - Proactively identify potential issues and offer proactive solutions to clients - Continuously strive to improve the client experience and exceed expectations

Requirements: - At least 3 years of experience in client support roles - Strong communication and interpersonal skills - Excellent time management and organizational abilities - Analytical mindset with the ability to problem-solve effectively - Ability to work independently and as part of a team - Proficiency in CRM systems and Microsoft Office Suite - Bachelor's degree in Business Administration or related field preferred

Benefits: - Competitive salary - Paid overtime - Free food during working hours - Parental leave for both mothers and fathers - Opportunities for growth and development within the organization

Working Environment: At DuPont, we believe in nurturing an entrepreneurial atmosphere, even within an established organization. We value innovation, creativity, and teamwork, and encourage our employees to think outside the box and bring new ideas to the table. As a Client Support Representative, you will have the opportunity to make a real impact on our clients and our business.

Equal Opportunity Statement: DuPont is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.