Contact Center Assistant - Remote Work

Franke Group is seeking a dedicated Contact Center Assistant to join our team in a remote work capacity. As a key member of our customer service team, the Contact Center Assistant will play a crucial role in ensuring that our customers receive exceptional support and service.

Responsibilities: - Managing inbound and outbound customer calls and emails to address inquiries, resolve issues, and provide assistance - Updating customer information in the database accurately and in a timely manner - Collaborating with other team members to find solutions to customer problems and provide feedback on customer trends - Maintaining a positive and professional attitude towards customers at all times - Meeting or exceeding key performance indicators (KPIs) related to customer service quality, response time, and issue resolution - Escalating complex or high-priority customer issues to the appropriate contact within the organization - Participating in ongoing training and development to enhance customer service skills and product knowledge

Requirements: - 4 years of experience in a customer service role, preferably in a contact center environment - Proven track record of delivering high-quality customer service and exceeding performance targets - Strong communication skills, both written and verbal - Ability to work well under pressure and adapt to changing priorities - Hardworking and resilient, with a strong commitment to customer satisfaction - Excellent teamwork skills and emotional intelligence - Proficiency in using customer service software and Microsoft Office applications - High school diploma or equivalent; bachelor's degree preferred

Benefits: - Dental insurance - Vision insurance - Profit sharing

Working Environment: At Franke Group, we offer a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our team is dedicated to creating a supportive and inclusive environment where every member can thrive and grow.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Franke Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.