Contact Center Specialist - Remote Work

Job Description:

As a Contact Center Specialist at Old Republic International, you will play a crucial role in providing exceptional customer service and support to our clients. This is a remote work position based in Bern, Kanton Bern, CH, with full-time hours and entry-level seniority. No prior experience is required, but we are looking for motivated and resilient individuals who are eager to learn and grow within our dynamic organization.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Assist customers with account maintenance, product information, and issue resolution - Use strategic planning to identify opportunities to improve customer satisfaction and retention - Collaborate with team members to ensure seamless communication and support for clients - Maintain accurate records of customer interactions and transactions in our database

Requirements: - Excellent communication skills and presentation abilities - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - Proficiency in using computer systems and customer service software - High school diploma or equivalent

Personality traits: - Motivated to succeed and exceed customer expectations - Resilient in handling challenging situations and resolving conflicts effectively

Soft skills: - Ability to present information clearly and persuasively - Strong strategic planning skills to anticipate and address customer needs

Benefits: - Opportunities for travel to expand your professional and personal horizons - Dental insurance coverage to support your health and well-being - Company-provided equipment to facilitate your remote work setup

Working environment: Join a team that is at the forefront of the industry, pioneering cutting-edge ideas and solutions to deliver unparalleled service to our clients.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: Old Republic International is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.