Customer Care Front Office Representative

For a position within a large company, we are looking for a Customer Care Front Office Representative (100% - temporary assignment) Your challenges

• Offer assistance to assigned customers and affiliates to fulfill order requirements and elevate any issues as needed.
• Collaborate closely with the customer care team to enhance customer relationships and ensure a superior customer experience.
• Engage in daily communication and teamwork with customers, operations and sales.
• Address order change requests, resolve issues, manage complaints, and handle inquiries both internally and externally.
• Collaborate with other departments to determine corrective actions when necessary.
• Generate debit and credit notes, manage quality notifications, and process customer returns.
• Cultivate strong relationships with customers while managing their expectations.
• Proactively gather customer forecasts, input data into tools and collaborate with planning teams on demand planning and stock information.
• Solicit and act upon customer feedback as part of continuous improvement efforts.
• Maintain accurate customer records, including specific information, contracts, labeling, packaging, and stock requirements.
• Provide backup support for other team members' accounts when needed.
• Choose the appropriate communication method based on urgency and issue severity.
• Employ strategies to de-escalate challenging situations and achieve resolutions with customers.
• Adhere to new customer/product processes and contribute to enhancing the overall customer experience.
• Participate in customer visits and presentations as required.

Your skills

• High School Diploma or equivalent. Bachelor's Degree preferred
• Fluent English required
• 2-3 years of industry experience, including customer-facing roles
• Customer focus
• Proactive approach to addressing customer needs
• Efficient time management skills
• Attentive listening abilities
• Proficient in written communication
• Ability to establish strong peer relationships
• Skillful conflict resolution
• Effective in keeping stakeholders informed
• Strong problem-solving skills
• Understanding of business operations and strategies
• Proficient in SAP and related processes
• Expertise in Microsoft Office
• Strong interpersonal and communication skills
• Demonstrated ability in Customer Relationship Management
• Basic understanding of inventory management
• Familiarity with incoterms and shipping terminology
• Negotiation skills
• Knowledge of Lean/Six Sigma methodologies (white/yellow belt level)

Your contact Morgane will be pleased to receive your application You can apply directly online. Please mention reference 110-MOLE-152925-50-EN in your application.