Customer Care Front Office Representative

For a position within a large company, we are looking for aCustomer Care Front Office Representative (100% - temporary assignment)

Your challenges ? Offer assistance to assigned customers and affiliates to fulfill order requirements and elevate any issues as needed.
? Collaborate closely with the customer care team to enhance customer relationships and ensure a superior customer experience.
? Engage in daily communication and teamwork with customers, operations and sales.
? Address order change requests, resolve issues, manage complaints, and handle inquiries both internally and externally.
? Collaborate with other departments to determine corrective actions when necessary.
? Generate debit and credit notes, manage quality notifications, and process customer returns.
? Cultivate strong relationships with customers while managing their expectations.
? Proactively gather customer forecasts, input data into tools and collaborate with planning teams on demand planning and stock information.
? Solicit and act upon customer feedback as part of continuous improvement efforts.
? Maintain accurate customer records, including specific information, contracts, labeling, packaging, and stock requirements.
? Provide backup support for other team members' accounts when needed.
? Choose the appropriate communication method based on urgency and issue severity.
? Employ strategies to de-escalate challenging situations and achieve resolutions with customers.
? Adhere to new customer/product processes and contribute to enhancing the overall customer experience.
? Participate in customer visits and presentations as required.

Your skills

? High School Diploma or equivalent. Bachelor's Degree preferred
? Fluent English required
? 2-3 years of industry experience, including customer-facing roles
? Customer focus
? Proactive approach to addressing customer needs
? Efficient time management skills
? Attentive listening abilities
? Proficient in written communication
? Ability to establish strong peer relationships
? Skillful conflict resolution
? Effective in keeping stakeholders informed
? Strong problem-solving skills
? Understanding of business operations and strategies
? Proficient in SAP and related processes
? Expertise in Microsoft Office
? Strong interpersonal and communication skills
? Demonstrated ability in Customer Relationship Management
? Basic understanding of inventory management
? Familiarity with incoterms and shipping terminology
? Negotiation skills
? Knowledge of Lean/Six Sigma methodologies (white/yellow belt level)

Your contact

Morgane will be pleased to receive your application You can apply directly online. Please mention reference 110-MOLE-152925-50-EN in your application.