Customer Care Manager - Remote Work

Job description:

We are looking for a Customer Care Manager to join our team at Kaba Holding AG. This position will be a full-time, remote work opportunity based in Geneva, Switzerland. The ideal candidate will have at least 7 years of experience in customer service management and possess the energy and adaptability to thrive in a fast-paced, dynamic environment.

Responsibilities: 1. Manage a team of customer care representatives to ensure high-quality customer service and support. 2. Develop and maintain customer care strategies to improve customer satisfaction and retention. 3. Monitor key performance indicators and metrics to track the team's performance and make data-driven decisions. 4. Handle escalated customer issues and provide resolutions in a timely and effective manner. 5. Collaborate with cross-functional teams to improve processes and enhance the overall customer experience. 6. Conduct regular training and coaching sessions to develop the team's skills and knowledge. 7. Stay up-to-date on industry trends and best practices in customer care management. 8. Ensure compliance with company policies and procedures in all customer interactions.

Requirements: 1. 7+ years of experience in customer service management. 2. Strong leadership and communication skills. 3. Excellent problem-solving abilities and emotional intelligence. 4. Proven track record of driving results and achieving targets. 5. Ability to work independently and manage a remote team effectively. 6. Proficiency in customer relationship management (CRM) software and other relevant tools. 7. Bachelor's degree in business administration or a related field.

Personality traits and soft skills: - Energetic - Adaptability - Emotional intelligence - Adaptability

Benefits: - Travel and spending expenses covered - Remote work flexibility - Company-provided equipment - Competitive salary and benefits package

Working environment: At Kaba Holding AG, we prioritize understanding and empathy in all customer interactions. We believe in fostering a supportive and inclusive work environment where all employees can thrive and grow.

Deadline to apply: May 8, 2024

Equal opportunity statement: Kaba Holding AG is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other status protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.