Customer Service Manager

* Execute order processing through our distribution software. Follow up with order status inquiries, special requests, and general service inquires.
* Work closely with dispatchers and other customer service representatives to determine best and most economic delivery methods to meet clients' needs.
* Answer incoming calls and emails in an efficient manner
* Maintain current database records of customer and pricing information (provided by local sales management)
* Maintain filing system for sales order paperwork

Missions

* 3 to 5 years customer service experience, ideally in the healthcare industry
* Must be fluent in English, French. (other languages are an asset, German especially)
* First experience in a company subject to SOX and GAAP compliance, with a good understanding of strict process monitoring
* Experience with order entering in an ERP system
* Competence in MS Office applications: Excel, Wo

Profil du candidat

* Strong team player
* Strong communication skills, with ability to communicate on the phone and on .emails.
* Ability to work in a fast paced and international environment
* Positive can-do attitude
* Self-motivated and well organized
* The person will be expected to follow and support all Company policies and procedures

Are you interested by this role?

Then apply online as Customer Service Manager (f/m/x) by citing this reference number 60140-0012958232 . If you have any questions, Julia Meir from Robert Half will be happy to help you.

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