Customer Service Manager - Remote Work

Job Description:

Fidelity National Financial is seeking a highly experienced and independent Customer Service Manager to join our team in a remote work capacity. As a mid-to-senior level professional with at least 7 years of experience in customer service management, you will be responsible for overseeing and optimizing our customer service operations to ensure the highest level of customer satisfaction.

Responsibilities: - Develop and implement customer service policies and procedures to enhance the overall customer experience - Manage a team of customer service representatives, providing guidance, training, and support as needed - Monitor customer interactions and feedback to identify areas for improvement and implement solutions - Handle escalated customer inquiries and complaints, ensuring prompt resolution and customer satisfaction - Analyze customer service metrics and KPIs to track performance and identify trends - Collaborate with other departments, such as sales and marketing, to ensure seamless and effective communication with customers - Implement strategies to increase customer retention and loyalty

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer service management, preferably in a remote work environment - Strong leadership abilities with excellent negotiation and time management skills - Ability to work independently and make critical decisions in a fast-paced environment - Excellent communication skills and a customer-focused mindset - Familiarity with customer service software and tools - Experience in managing remote teams is a plus

Personality Traits: - Independent - Reliable

Soft Skills: - Negotiation - Time management

Benefits: - Free food - Travel & spending expenses - Vision insurance

Working Environment: At Fidelity National Financial, we encourage curiosity and questioning to fuel innovation and growth. We provide a supportive and collaborative work environment where employees are empowered to voice their ideas and contribute to the company's success.

Equal Opportunity Statement: Fidelity National Financial is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.