Customer Support Manager - Remote Work

Job Description:

Mohawk Industries is seeking a highly skilled Customer Support Manager to join our team on a remote basis. As a Customer Support Manager, you will be responsible for overseeing the customer support team, ensuring excellent service to our clients, and maintaining a high level of customer satisfaction. This role requires a dedicated and resourceful individual with a strong background in customer service and management.

Responsibilities: - Manage and lead the customer support team, setting goals and objectives to ensure efficient and effective service delivery - Develop and implement customer support policies and procedures to enhance customer experience - Monitor customer support metrics and create reports for management to evaluate performance - Resolve escalated customer issues in a timely and professional manner - Collaborate with other departments to address customer needs and provide solutions - Train and onboard new customer support team members - Stay updated on industry trends and best practices to continuously improve customer support processes - Conduct regular performance evaluations and provide feedback to team members

Requirements: - Bachelor's degree in Business Administration or related field - 7+ years of experience in customer support or a related field - Proven experience in a managerial or supervisory role - Excellent communication and interpersonal skills - Strong decision-making abilities and problem-solving skills - Ability to conduct research and analyze data to make informed decisions - Proficiency in CRM software and Microsoft Office Suite - Resourceful and dedicated personality traits

Benefits: - Parental leave - Paid Time Off (PTO) - Retirement plan - Opportunity for career growth and advancement

Working Environment: At Mohawk Industries, we value and recognize our employees' hard work and dedication. We offer a supportive work environment where performance and merit are appreciated and rewarded.

Equal Opportunity Statement: Mohawk Industries is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.