Customer Support Manager - Remote Work

As a Customer Support Manager at Meyer Burger Technology AG, you will play a key role in ensuring our customers receive the highest level of service and support. This is a remote work position based in Zurich, Kanton Zurich, CH and offers full-time hours at the Associate Level with a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage a team of customer support representatives to provide excellent service to our customers - Develop and implement customer support strategies to improve overall satisfaction and loyalty - Handle escalated customer inquiries and complaints in a professional and timely manner - Analyze customer feedback and data to identify areas for improvement - Collaborate with cross-functional teams to address customer needs and concerns - Monitor team performance metrics and provide regular reports to upper management - Continuously learn and adapt to stay ahead in a rapidly changing industry

Requirements: - Bachelor's degree in business administration or related field - 5+ years of experience in customer support or related role - Excellent communication skills, both written and verbal - Strong leadership abilities with a passion for helping others - Reliable and able to work independently in a remote setting - Proficient in project management and planning - Ability to multitask and prioritize deadlines effectively

Benefits: - Paid Time Off (PTO) - Dental insurance - Life insurance

Working Environment: At Meyer Burger Technology AG, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dedicated to providing the best support possible to our customers while fostering a collaborative and innovative work environment.

Deadline to apply: 2024-05-22

Equal Opportunity Statement: Meyer Burger Technology AG is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.