Digital & Client Project Manager

Primary Duties:

The mission at the Digital & Client department is to deliver an exceptional experience for all clients. You will be focused on delivering a high-quality omnichannel service (primary focus is e-Boutique) that meets the needs and expectations of each of our clients across their different journeys, from pre-sales to after-sales.

As Digital & CRM Project manager, you will work closely with various teams including digital internal and external, CRM, marketing, communication and sales professionals. Your detailed responsibilities will be as following:

Webmastering:

• Maintaining, updating and optimizing websites and other digital applications

This includes – but not only - UX optimization and site maintenance and evolution: web pages creation/edition/cancelation, updates on banners, store locator, country specifics, cross selling, special offers, content including texts and assets management, translations coordination.

• Creation of business specifications, briefs, mockups and wiki updates
• Running tests to make sure designs or updates function properly
• Fixing digital applications errors and managing the response plan

Ecommerce Analytics:

• Global digital reporting on main performance kpis
• Consolidation and adhoc requests
• Reports improvement

CRM:

• Global CRM reporting
• CRM Database evolution and adhoc requests
• Newsletters creation (content upload, html modification, target creation)
• Cloudpages creation for specific events
• Customer journey creation and improvement
• Contact occasion coordination
• Salesforce tools management (Marketing and Service Cloud)

B2B:

• Event global digital follow-up
• B2B digital platform management

Your Personality:

• Digital enthusiast
• Client focused
• Team spirit
• Analytical mindset
• Curious
• Positive thinker
• Solution oriented

Your skills:

• Master degree with at least 2-3 years of experiences in a similar function
• Excel
• Jira/Confluence or any collaboration tool
• AEM6 or any other CMS tool
• html, css
• Salesforce Marketing and Service clouds or any other CRM tools
• Looker, Google Analytics or any analytical tool
• Optional: AB testing tool, Web3 knowledge, Augmented reality and Artificial Intelligence

Start date : September 2024

End date : March 2025