Description: Job Description & Responsibilities:
- Communication with customers through live chat and e-mails.
- Maintain prompt and empathetic attitude towards customers.
- Acknowledge and resolve customer's issues and queries.
- Keeping up to date with products terms, offers and functions.
- Report and escalate advanced customer queries to the relevant departments.
- Perform first-step investigations on queries and issues.
- 3 shift based role (Monday-Friday).
Experience and qualifications:
- Proficiency in both written and verbal English, with excellent language skills.
- Proficiency in both written and verbal German, with excellent language skills.
- Strong communication abilities, enabling effective interaction and collaboration.
- Solid computer literacy and adept typing skills.
- Ability to perform effectively within a multitasking work environment.
- Previous experience in online customer support will be considered a big plus.
What we offer:
- An attractive and competitive remuneration package, reflecting your skills and contributions.
- The opportunity to be a part of a dynamic and forward-thinking European company, contributing to its ongoing success.
- Clear pathways for professional growth and advancement within the company.
- A vibrant and welcoming team environment, where your skills and ideas are valued.
- Engaging weekly team lunches and exciting monthly team events.
- Access to a gym membership, promoting a healthy work-life balance.
- Modern and conveniently located offices, offering easy parking and highway access.
Requirements: Founded in 2018, their continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. They are a young, dynamic team who enjoy working in tech among creative and talented individuals. Their asset is the great people within the company with a unique approach on how to properly maintain their services and products.
Offer: Our client is one of the fastest-growing B2B service providers based in Cyprus. They develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.