IT Support Analyst

Are you passionate about providing superior IT support to users? Do you have experience in troubleshooting and resolving hardware and software issues? We are looking for a skilled IT Support Analyst to join our team.

If you are ready for a new challenge and want to be part of a company dedicated to improving the lives of patients, read on and apply today for a life-changing career.

The position

As an IT Support Analyst, you will report directly to the EMEA North IT Operations manager, responsible for providing exceptional onsite IT support and services to all users from the IO-SO Office and the Zurich Affiliate office. This includes providing technical assistance to executive team members and fulfilling all assigned IT tasks. Your role on the Local Onsite IT support team involves maintaining smooth daily IT operations at the site. Adhering to Global IT Operations protocols is paramount, ensuring compliance and actively seeking opportunities for enhancement whenever possible. Customer focus and service are vital aspects of this role.

Further responsibilities will include:

• Execute assigned tickets, analyze, liaise with incident managers & service providers to resolve issues, and manage problems within agreed timeframes, escalating issues requiring special attention.
• Assist with the support and management of IT Equipment resources including Meeting rooms and Audio-Visual equipment.
• Support the distribution & translation of local communication on IT support topics.
• Collaborate and engage with LoB (Line-of-Business) on GITO IT (Global IT Operations) related matters.
• Ensure new employee onboarding and user training on relevant IT tools.

Qualifications

To be successful in this role, we are looking for a candidate with the following qualifications:

• Degree in IT/Computer Science or relevant discipline
• Minimum of 5 years of IT support related experience
• Good technical knowledge in Microsoft, Windows 10, Office 365 environment, hardware, infrastructure, and iOS devices
• Appropriate service management program (ITIL foundation certification)
• Experience with ITSM tools like ServiceNow
• Experience working in an international environment is an asset
• Experience with Audio-Visual equipment is an advantage
• Fluent in oral and written English language, German language proficiency is an asset

About the department

EMEA North IT Operations is one of ten regional IT operations teams functioning globally. EMEA North IT team have a geographical scope of more than 20 countries with more than 4,900 end-users. You get the opportunity to join an international, high performing team having a broad variety of interaction with key stakeholders in the organisation.

Headquartered in Zurich, International Operations (IO) covers 22 time-zones and has over 16,000 employees around the world working passionately to change over 25 million patients’ lives each day. As a key driver of Novo Nordisk’s growth, and a geographical scope of 7 Regions covering 194 countries, IO offers a dynamic environment and a world of opportunities.

Novo Nordisk International Operations, Strategic Operations (IO-SO), is based in Zürich, Switzerland.

Working at Novo Nordisk

At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care.

Contact

Send your CV and a short motivation letter online (click on Apply and follow the instructions). Internal candidates are requested to inform their line manager prior to applying.

Deadline for applications

24th May 2024

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.