IT Support - st Level - ServiceNow - Active Directory

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Job Description - IT Support - st Level - ServiceNow - Active Directory

IT Support - 1st Level vacancy requiring profound experience with ServiceNow and Active Directory for our Basel based client in the financial sector . Your tasks:

  • Providing 1st level support and request management to external and internal customers
  • Monitoring customer feedback proactively and assisting with escalations
  • Acting as a liaison and efficient interface between ITS and customers
  • Performing reporting and analysis of incident trends and SLA/KPI performance
  • Collaborating with IT and Security teams to maintain ITIL standard processes
  • Contributing to and maintaining Knowledge Base content

Your experience/knowledge:

  • Proven customer service skills over telephone, including VIP support, 1st level support, external customers, and senior management
  • Background in corporate, government, financial institution, or private banking
  • Proficiency with Active Directory for managing user accounts and permissions
  • Experience with ServiceNow for IT service management and ticketing
  • Strong understanding of Microsoft TFS or Github for version control and project management
  • Familiarity with MS SharePoint and SharePoint-based platforms for collaboration and document management

Your soft skills:

  • Customer focus, along with ability to work with stakeholders at various levels
  • Good team player with experience in working within a medium-large team

Location: Basel, Switzerland

Sector: Financial

Start: ASAP

Duration: 09MM+

Ref .Nr.: BH21704 Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.

Ukrainian refugees are warmly welcomed, we will support you all the way.
We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application. As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.

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