Live Chat Manager - Remote Work

Job Description:

Swiss Re is seeking a dedicated and motivated Live Chat Manager to join our team on a full-time remote basis. As an Associate level position, the ideal candidate should have at least 5 years of experience in a similar role.

Responsibilities: - Manage a team of live chat agents to ensure timely and effective communication with customers - Develop and implement chat strategies to improve customer satisfaction and drive sales - Monitor chat conversations for quality assurance and provide feedback to agents - Analyze chat data to identify trends and opportunities for improvement - Collaborate with other departments to ensure consistency in messaging and branding - Train new team members on chat protocols and best practices - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - Bachelor's degree in a related field - Strong emotional intelligence and critical thinking skills - Excellent communication and interpersonal skills - Proven track record of managing live chat operations - Experience working remotely and managing virtual teams - Ability to multitask and prioritize in a fast-paced environment

Benefits: - Dental insurance - Free accommodation - Paid overtime

Working Environment: At Swiss Re, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is committed to fostering a supportive and collaborative culture where every voice is heard and valued.

Deadline to Apply: June 11, 2024

Equal Opportunity Statement: Swiss Re is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.