Luxury Product Customer Service Representative

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. 

About the Job

Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands?

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success.

Working as a Luxury Product Customer Service Representative (German Speaking), You Have:

• German/English Bilingual is a must
• High school diploma (or equivalent)
• 6 months – 1 year of previous experience in a customer service role, preferably in a luxury or high-end retail environment
• Call center experience (strong asset)
• Effective communication skills
• Passion for luxury products and a commitment to delivering white glove service

Benefits of Working as a Luxury Product Customer Service Representative (German Speaking):

• Competitive salary
• Industry-leading benefits:
• Medical and life insurance
• In & out of hospital benefits
• Mental health support line
• 20-26 paid days off per year
• On-site occupational physician
• Monthly meal vouchers
• Career path planning & E-learning career development platform
• Weekly coaching sessions
• Global incentive programs
• Medical and life insurance
• Fun, supportive work environment
• Amazing career growth opportunities
• Opportunity to be part of a rapidly expanding global company