Remote Call Center Assistant

Job Description:

We are seeking a talented Remote Call Center Assistant to join our team at Twenty-First Century Fox in Geneva, Kanton Genf, Switzerland. As an Associate Level position, the Remote Call Center Assistant will be responsible for providing excellent customer service and support to our clients through phone calls, emails, and various virtual communication channels.

Responsibilities: 1. Answer inbound calls and respond to emails promptly and professionally. 2. Assist customers with inquiries, troubleshooting, and issue resolution. 3. Document all interactions accurately in the CRM system. 4. Follow up with customers to ensure their needs are met satisfactorily. 5. Collaborate with team members to improve processes and customer satisfaction. 6. Adhere to company guidelines and policies at all times. 7. Participate in ongoing training and professional development opportunities.

Requirements: 1. At least 2 years of experience in a customer service or call center role. 2. Demonstrated ability to work independently and as part of a team. 3. Strong communication skills and a friendly demeanor. 4. Excellent problem-solving abilities and attention to detail. 5. Resourceful and dedicated attitude towards work. 6. Adaptability to changing work environments and customer needs. 7. Emotional intelligence to handle challenging situations with empathy. 8. Proficiency in Microsoft Office and CRM software. 9. Fluency in English; additional languages are a plus.

Benefits: 1. Paid sick leave. 2. Training & professional development opportunities. 3. Profit sharing for eligible employees.

Working Environment: At Twenty-First Century Fox, we foster a work environment that transcends borders, offering opportunities for collaboration on a global scale. As a Remote Call Center Assistant, you will have the chance to work with colleagues from diverse backgrounds and cultures, contributing to a vibrant and inclusive workplace.

Equal Opportunity Statement: Twenty-First Century Fox is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to Apply: Interested candidates should submit their applications by May 13, 2024. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.