Remote Call Center Associate

Job Description:

Swiss International Air Lines is seeking a motivated and experienced Remote Call Center Associate to join our team in Lausanne, Vaud, Switzerland. As a Remote Call Center Associate, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls. This position is full-time and at the Associate Level with a requirement of at least 3 years of experience in a similar role.

Responsibilities: 1. Handle customer inquiries and provide accurate and timely information about Swiss International Air Lines services, flights, and reservations. 2. Assist customers with booking, changing, or canceling flights as needed. 3. Resolve customer complaints and issues in a professional and efficient manner. 4. Maintain a high level of customer satisfaction by ensuring all interactions are handled with the utmost care and attention. 5. Collaborate with other team members to improve overall customer service experience. 6. Adhere to company policies and procedures while upholding Swiss International Air Lines' reputation for excellence.

Requirements: 1. Resourceful and reliable individual who can work independently and as part of a team. 2. Strong strategic planning skills and the ability to prioritize tasks effectively. 3. Excellent communication and interpersonal skills. 4. Proficiency in relevant computer applications and software. 5. Fluent in English and any additional languages would be a plus. 6. Prior experience in a customer service or call center role. 7. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits: 1. Paid Time Off (PTO) for vacation and personal days. 2. Free accommodation for remote workers. 3. Disability insurance for added security and peace of mind.

Working Environment: At Swiss International Air Lines, we value autonomy and independence in our employees. We trust our team members to excel in their roles and provide the necessary support and resources for them to succeed. We believe in fostering a positive and collaborative work environment where teamwork and strategic planning are highly encouraged.

Equal Opportunity Statement: Swiss International Air Lines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other factor protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-24

If you meet the requirements and are excited about joining a dynamic and innovative team, we encourage you to apply for the Remote Call Center Associate position at Swiss International Air Lines. We look forward to receiving your application and reviewing your qualifications.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.