Remote Call Center Manager

As a Remote Call Center Manager at Stadler Rail AG, you will be responsible for overseeing the operations of our remote call center team, ensuring exceptional customer service and efficient call handling. This position is located in Lausanne, Vaud, CH and is a full-time Associate Level role requiring a minimum of 5 years of experience in a similar role.

Responsibilities: 1. Manage and lead a team of remote call center representatives to achieve performance goals and KPIs. 2. Develop and implement training programs to enhance the skills and knowledge of call center staff. 3. Monitor call center performance through data analysis and reporting. 4. Implement strategies to improve customer satisfaction and retention rates. 5. Handle escalated customer inquiries and provide resolution in a timely manner. 6. Collaborate with other departments to streamline processes and enhance overall customer experience. 7. Stay up-to-date on industry trends and best practices in call center management.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Strong leadership skills with the ability to motivate and inspire a team. 3. Excellent communication and interpersonal skills. 4. Proven experience in call center management and customer service. 5. Time management and organizational skills. 6. Ability to analyze data and make informed decisions. 7. Reliable and adaptable to changing business needs.

Benefits: 1. Vision insurance to support your overall health and well-being. 2. Joining bonus to welcome you to the Stadler Rail AG team. 3. Company transportation to facilitate your commute to and from work.

Working environment: At Stadler Rail AG, we prioritize employee well-being through health and wellness initiatives. We believe in creating a positive work environment where every team member feels valued and supported in their professional growth.

Deadline to apply: 2024-05-13

Equal opportunity statement: Stadler Rail AG is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive and succeed.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.