Call Center Manager

Job Description:

Owens & Minor is seeking a Call Center Manager to join our team in Bern, Kanton Bern, CH. This is a full-time position with a seniority level of Mid-to-Senior and requires a minimum of 8 years of experience in a similar role. The ideal candidate will be independent, resourceful, and possess strong planning and decision-making skills.

Responsibilities: - Manage and oversee the daily operations of the call center, including monitoring call center metrics, ensuring high levels of customer satisfaction, and optimizing processes for efficiency. - Develop and implement strategies to improve call center performance and productivity. - Train, coach, and mentor call center staff to ensure they provide excellent customer service and meet performance goals. - Develop and maintain call center policies and procedures to ensure compliance with company standards and regulations. - Collaborate with other departments to resolve customer issues and improve overall customer experience. - Analyze call center data and create reports to track performance and identify areas for improvement. - Stay up-to-date on industry trends and best practices in call center management.

Requirements: - Bachelor's degree in Business Administration or related field. - Proven experience in call center management, with a minimum of 8 years in a similar role. - Strong leadership and interpersonal skills. - Excellent communication and customer service skills. - Ability to work in a fast-paced environment and handle multiple priorities. - Proficiency in call center software and Microsoft Office applications.

Benefits: - Training & professional development opportunities to support career growth. - Retirement plan to help employees save for the future. - Disability insurance to provide financial protection in case of injury or illness.

Working Environment: At Owens & Minor, we strive for excellence and uphold high standards in all endeavors. We foster a collaborative and supportive work environment where employees are encouraged to innovate and excel in their roles.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Owens & Minor is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable federal, state, and local laws. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.