Call Center Representative

Job Description:

As a Call Center Representative at Swatch Group, you will be responsible for providing exceptional customer service through handling incoming calls, emails, and chats. You will be the first point of contact for customers seeking assistance with inquiries, product information, order processing, and issue resolution. This role requires a high level of dedication and passion for delivering excellent customer service.

Responsibilities: - Answering incoming calls, emails, and chats from customers - Providing accurate and timely information regarding products, services, and orders - Resolving customer issues and complaints in a professional and efficient manner - Processing customer orders and returns - Following up with customers to ensure satisfaction - Collaborating with team members to improve overall customer experience - Utilizing problem-solving skills to address customer needs effectively

Requirements: - At least 2 years of experience in a customer service or call center role - Strong communication skills and a customer-focused mindset - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Passionate about providing exceptional customer service - Dedicated to meeting and exceeding customer expectations - Team player with excellent teamwork skills - Strong problem-solving abilities - Ability to adapt to different customer personalities and situations

Benefits: - Disability insurance - Travel opportunities - Vision insurance

Working Environment: At Swatch Group, we value ongoing learning and development for personal and professional growth. We encourage a culture of continuous improvement and support our employees in reaching their full potential.

Equal Opportunity Statement: Swatch Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment. We are committed to creating a diverse and inclusive workplace.

Deadline to apply: 2024-05-17

If you are a passionate and dedicated individual with excellent customer service skills, we encourage you to apply for the Call Center Representative position at Swatch Group in Bern, Kanton Bern, CH. Join us in providing exceptional service and building lasting relationships with our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.