Remote Call Center Specialist

Job Description:

Symantec is seeking a dedicated Remote Call Center Specialist to join our team in Geneva, Kanton Genf, CH. As an Associate Level specialist, you will be responsible for providing exceptional customer service and support to our clients through remote communication channels.

Responsibilities: 1. Handle incoming calls, emails, and chat inquiries from customers regarding products and services. 2. Assist customers with troubleshooting technical issues and providing solutions. 3. Maintain accurate records of customer interactions and transactions. 4. Follow up with customers to ensure satisfactory resolution of issues. 5. Collaborate with team members to ensure consistent and high-quality customer service. 6. Meet or exceed individual and team performance goals. 7. Stay updated on product knowledge and industry trends to better assist customers.

Requirements: 1. 4 years of experience in a customer service or call center role. 2. Hardworking attitude and confident communication skills. 3. Attention to detail and strong presentation skills. 4. Ability to work remotely and independently with minimal supervision. 5. Proficiency in using CRM software and other communication tools. 6. Fluent in English and any additional languages is a plus. 7. Strong problem-solving skills and a customer-focused mindset.

Benefits: 1. Life insurance coverage for all employees. 2. Profit sharing opportunities to reward hard work and dedication. 3. Vision insurance for better health and wellness.

Working Environment: At Symantec, we believe in promoting equality and fairness for all employees. We strive to create a supportive and inclusive work environment where every team member feels valued and respected.

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Symantec is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.