Call Center Specialist - Work from home

Job Description:

Simon Property Group is seeking a talented and dedicated Call Center Specialist to join our team remotely in Geneva, Kanton Genf. As a Call Center Specialist, you will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service, resolving issues, and promoting products and services.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and courteous manner - Resolving customer complaints and issues effectively and efficiently - Providing information about products and services, upselling when appropriate - Documenting all interactions with customers accurately in the database - Following up with customers as needed to ensure customer satisfaction - Collaborating with other departments to resolve complex customer issues - Meeting and exceeding performance targets and goals set by the company

Requirements: - 2+ years of experience in a call center or customer service role - Resourceful and hardworking individual with a strong work ethic - Excellent problem-solving skills and the ability to think on your feet - Demonstrated leadership skills and the ability to work independently - Excellent communication skills, both verbal and written - Proficient in MS Office and CRM software - High school diploma or equivalent

Benefits: - Profit sharing opportunities - Company transportation benefits - Dental insurance coverage

Working Environment: At Simon Property Group, we encourage calculated risk-taking to drive innovation and progress. Our team is dedicated to pushing boundaries and finding creative solutions to challenges. As a Call Center Specialist, you will have the opportunity to contribute to this innovative environment and make a real impact on the company's success.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: Simon Property Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.