Chat Support Assistant

Job Description:

Rite Aid is seeking a dedicated and resourceful Chat Support Assistant to join our team in Zurich, Switzerland. As a full-time Associate Level position, the Chat Support Assistant will be responsible for providing exceptional customer service and support to our online customers through chat platforms.

Responsibilities: - Respond to customer inquiries and provide assistance in a timely and professional manner via chat - Troubleshoot issues and provide technical support to resolve customer concerns - Maintain a high level of customer satisfaction by addressing customer needs and concerns effectively - Collaborate with internal teams to escalate complex issues and ensure resolution - Document customer interactions and feedback for analysis and reporting purposes - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Assist with other customer service tasks and projects as needed

Requirements: - Minimum of 3 years of experience in a customer service or support role - Excellent written communication skills with a strong attention to detail - Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously - Strong problem-solving skills and the ability to think quickly on your feet - Proven track record of cooperation and teamwork with colleagues - Proficiency in using chat and customer service software - Fluency in English and German (additional languages are a plus) - Must be eligible to work in Switzerland

Benefits: - Relocation allowance for eligible candidates - Dental insurance coverage - Retirement plan options - Opportunity to work in a dynamic and collaborative environment that values excellence and achievement

Equal Opportunity Statement: Rite Aid is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: May 13, 2024 If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity at Rite Aid in Zurich, Switzerland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.