Chat Support Assistant

Job Description:

Ecolab is seeking a highly motivated and energetic Chat Support Assistant to join our team in Geneva, Switzerland. As a Chat Support Assistant, you will be responsible for providing exceptional customer service through online chat platforms. This position is ideal for someone who is passionate about helping others, has excellent communication skills, and enjoys working in a fast-paced environment.

Responsibilities: 1. Respond to customer inquiries and issues in a timely and professional manner through online chat platforms. 2. Assist customers with product information, troubleshooting, and order processing. 3. Collaborate with cross-functional teams to resolve customer issues and concerns. 4. Maintain accurate and detailed records of customer interactions. 5. Identify trends in customer inquiries and provide feedback to the team to improve overall customer experience. 6. Meet and exceed customer service goals and KPIs. 7. Stay up-to-date on product knowledge and industry trends.

Requirements: 1. Bachelor's degree in a related field. 2. Minimum of 3 years of experience in customer service or a similar role. 3. Excellent written and verbal communication skills. 4. Energetic and passionate about providing exceptional customer service. 5. Strong cooperation and time management skills. 6. Ability to multitask and work well under pressure. 7. Proficiency in Microsoft Office suite and online chat platforms.

Benefits: 1. Visa sponsorship for qualified candidates. 2. Profit sharing opportunities. 3. Paid overtime for any additional hours worked.

Working Environment: At Ecolab, we strive to create an environment that sparks creativity and motivation. We believe in inspiring greatness in our employees and providing opportunities for growth and development. Join our team and be part of a company that values its employees' well-being and success.

Deadline to Apply: Interested candidates should submit their applications by June 27, 2024.

Equal Opportunity Statement: Ecolab is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to create a work environment that values and respects diversity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.