Chat Support Assistant

Job Description: As a Chat Support Assistant at Express Scripts Holding in Lausanne, Vaud, you will be responsible for providing exceptional customer service and support to clients through chat communication. You will be the first point of contact for customers seeking assistance with their prescription medications and answering any inquiries they may have. This role requires a strong ability to multitask, problem solve, and communicate effectively with clients in a fast-paced environment.

Responsibilities: - Respond to customer inquiries and provide support through chat communication - Assist customers with prescription medication orders, refills, and insurance inquiries - Troubleshoot and resolve customer issues in a timely and efficient manner - Collaborate with other departments to ensure customer satisfaction and resolution of complex issues - Maintain accurate records of customer interactions and transactions - Stay up-to-date on company policies, procedures, and product information - Provide feedback to management on customer trends, issues, and opportunities for improvement

Requirements: - A minimum of 2 years of experience in a customer service or support role - Resilient and hardworking personality traits - Excellent communication and interpersonal skills - Ability to work well under pressure and problem solve effectively - Creativity and strategic planning skills - Proficiency in Microsoft Office and chat communication platforms - Ability to work in a fast-paced environment - Bilingual abilities in English and French preferred

Benefits: - Employee discounts on prescription medications and services - Medical coverage including health, dental, and vision insurance - Travel opportunities for training and development - A dynamic workplace that values teamwork, innovation, and shared success

Equal Opportunity Statement: Express Scripts Holding is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Apply now to join our team as a Chat Support Assistant and be part of a company that values your talents and contributions. Apply before the deadline on July 1, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.