Remote Chat Support Manager

Job Description:

We are seeking a skilled Remote Chat Support Manager to join our team at Tenet Healthcare in Zurich, Kanton Zurich, CH. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in a similar role.

Responsibilities: - Manage a team of remote chat support agents to ensure exceptional customer service and support - Monitor chat interactions to ensure quality and efficiency - Develop and implement chat support strategies to enhance customer satisfaction - Train and onboard new chat support agents - Analyze chat support data to identify trends and opportunities for improvement - Collaborate with other departments to resolve escalated issues

Requirements: - Resourceful and energetic - Strong problem-solving skills - Excellent communication skills - 6+ years of experience in chat support or customer service - Ability to work independently and as part of a team

Benefits: - Dental insurance - Joining Bonus - Training & professional development opportunities - Promote equality and fairness for all employees

Equal Opportunity Statement: Tenet Healthcare is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We strive to create a diverse and inclusive work environment where all employees are valued and respected.

If you are a motivated and experienced Remote Chat Support Manager looking to join a dynamic team, apply by the deadline on 2024-05-08. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.