Chat Support Representative

Genesis Healthcare is seeking a dedicated Chat Support Representative to join our team in Geneva, Kanton Genf, CH. As a vital member of our customer support team, you will be responsible for providing exceptional service to our customers through chat support channels. This is a full-time position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner through chat support platforms - Assist customers with account navigation, troubleshooting technical issues, and resolving product-related questions - Collaborate with other team members to ensure seamless and efficient communication with customers - Contribute to the development and maintenance of a comprehensive knowledge base for customer support - Proactively identify opportunities to improve customer satisfaction and operational efficiency

Requirements: - Strong communication skills and a customer-centric approach - Excellent problem-solving abilities and attention to detail - Ability to work independently and adapt quickly to changing priorities - Proficiency in conducting research to find solutions to complex issues - High emotional intelligence and the ability to empathize with customers - Prior experience in chat support or customer service roles is preferred

Personality traits: adaptable, independent Soft skills: research, emotional intelligence

Benefits: - Paid sick leave - Medical coverage - Travel opportunities

Working environment: At Genesis Healthcare, we nurture an entrepreneurial atmosphere, even within an established organization. We believe in fostering a culture of innovation and collaboration, where every team member has the opportunity to contribute towards our shared success.

Deadline to apply: 2024-05-06

Equal opportunity statement: Genesis Healthcare is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status in accordance with applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.