Client Relations Specialist - Work from home

Job Description:

Norfolk Southern is seeking a motivated and dedicated Client Relations Specialist to join our team on a full-time basis, working from home in Bern, Kanton Bern, CH. As an Associate Level position, we require a minimum of 3 years of experience in client relations or a related field.

Responsibilities: - Serve as the primary point of contact for clients, addressing inquiries, concerns, and providing exceptional customer service - Build and maintain strong relationships with clients, ensuring their needs are met and exceeded - Communicate effectively with clients through various channels such as phone, email, and video conferencing - Analyze client feedback and data to identify trends and make recommendations for improvement - Collaborate with internal teams to ensure client satisfaction and retention - Demonstrate emotional intelligence in all interactions with clients, maintaining professionalism and empathy - Stay current on industry trends and best practices to provide clients with top-notch service

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Strong analytical skills and attention to detail - Excellent communication and interpersonal skills - Ability to work independently and manage time effectively - Experience working in a remote or virtual setting - Proficiency with Microsoft Office Suite and CRM software

Personality traits: - Motivated: driven to succeed and exceed expectations - Dedicated: committed to providing exceptional service to clients

Soft skills: - Analysis: able to interpret data and make informed decisions - Emotional intelligence: empathetic and able to understand and manage emotions effectively

Benefits: - Disability insurance - Paid Time Off (PTO) - Dental insurance

Working environment: At Norfolk Southern, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected.

Deadline to apply: 2024-05-22

Equal opportunity statement: Norfolk Southern is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals, including minorities, women, individuals with disabilities, and veterans, to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.