Client Support Specialist

Job Description:

We are currently seeking a dedicated and energetic Client Support Specialist to join our team at Pacific Life in Basel, Kanton Basel Landschaft, Switzerland. As a Client Support Specialist, you will be responsible for providing exceptional support to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Serve as the main point of contact for clients, handling inquiries and resolving issues in a professional and timely manner. 2. Provide product and service information to clients, ensuring they have a clear understanding of our offerings. 3. Assist clients with account set-up, maintenance, and troubleshooting, ensuring a seamless experience. 4. Collaborate with internal teams to address client needs and escalate any unresolved issues as necessary. 5. Maintain accurate client records and documentation to ensure compliance with regulatory requirements. 6. Conduct client training sessions and presentations as needed to promote product knowledge and usage. 7. Assist with special projects and initiatives to enhance the overall client experience. 8. Stay up-to-date on industry trends and best practices to improve client support strategies.

Requirements: 1. Bachelor's degree in Business Administration, Finance, or related field. 2. Minimum of 3 years of experience in client support or a similar role. 3. Strong communication and interpersonal skills with a customer-oriented approach. 4. Excellent presentation skills and attention to detail. 5. Proficiency in Microsoft Office Suite and CRM software. 6. Ability to work effectively in a fast-paced environment and prioritize tasks accordingly. 7. Knowledge of financial services industry is a plus.

Benefits: - Employee discounts on company products/services - Profit sharing opportunities - Company transportation for commuting employees

Working Environment: At Pacific Life, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing exceptional service to our clients and fostering a collaborative work environment that encourages growth and development.

Equal Opportunity Statement: Pacific Life is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 27, 2024

Join our team at Pacific Life and make a difference in the lives of our clients every day! Apply now to become our next Client Support Specialist.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.