Contact Center Assistant - Work from home

Job Description:

We are seeking a Contact Center Assistant to join our team at CST Brands. This is a full-time, work-from-home position based in Lausanne, Vaud, Switzerland. The ideal candidate will have at least 2 years of experience in a similar role and possess a resourceful and passionate personality. Strong negotiation and strategic planning skills are a must for this position.

Responsibilities: - Answering incoming calls and emails from customers and providing them with information and assistance - Resolving customer inquiries and complaints in a professional and efficient manner - Processing orders, returns, and exchanges for customers - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to ensure excellent customer service - Assisting with special projects and initiatives as needed

Requirements: - At least 2 years of experience in a customer service or contact center role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software - Fluency in English and French (additional languages a plus)

Benefits: - Paid Time Off (PTO) - Company transportation - Visa sponsorship

Working Environment: At CST Brands, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to delivering exceptional service to our customers, and we value collaboration and teamwork.

Equal Opportunity Statement: CST Brands is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to Apply: June 20, 2024

If you meet the requirements and are ready to join a dynamic and innovative team, we would love to hear from you. Please submit your application by the deadline to be considered for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.