Contact Center Manager

Job Description:

Autoliv is seeking a dedicated and hardworking Contact Center Manager to join our team in Bern, Kanton Bern, CH. As a key member of our organization, the Contact Center Manager will be responsible for leading and managing our customer service team to deliver exceptional service to our customers.

Responsibilities: - Develop and implement strategies to improve customer service operations and enhance overall customer experience. - Manage a team of customer service representatives, providing guidance, support, and training as needed. - Monitor and analyze contact center performance metrics to identify areas for improvement and implement solutions. - Ensure compliance with company policies and procedures while striving to meet and exceed goals. - Conduct regular performance evaluations and provide feedback to team members to encourage growth and development. - Collaborate with other departments to address customer issues and improve processes. - Handle escalated customer inquiries and complaints in a professional and efficient manner. - Stay up-to-date on industry trends and best practices to continuously improve contact center operations.

Requirements: - Bachelor's degree in Business Administration or a related field. - Minimum of 5 years of experience in contact center management or a similar role. - Excellent communication and interpersonal skills. - Strong leadership abilities with a focus on people management. - Proven ability to conduct research and analyze data to drive decision-making. - Proficiency in Microsoft Office suite and contact center software. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits: - Vision insurance - Dental insurance - Life insurance

Working Environment: At Autoliv, we believe in aligning our work with a greater purpose and contributing to a meaningful mission. As a Contact Center Manager, you will have the opportunity to make a positive impact on our customers' experiences and drive success for our organization.

Equal Opportunity Statement: Autoliv is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is inclusive and promotes diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-06-27

If you possess the required skills and experience and are passionate about delivering exceptional customer service, we encourage you to apply for the Contact Center Manager position at Autoliv. Join us in making a difference and driving excellence in customer care!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.