Contact Center Representative - Work from home

Land O’Lakes is seeking a Contact Center Representative to join our team in Lausanne, CH. This is a full-time work-from-home position at the Associate Level, requiring at least 2 years of experience in customer service or a related field. The ideal candidate will be resourceful, motivated, have a strong aptitude for strategic planning, and possess excellent people management skills.

As a Contact Center Representative, your responsibilities will include: - Handling inbound and outbound calls from customers - Resolving customer inquiries and issues in a professional and efficient manner - Providing exceptional customer service and maintaining a positive attitude at all times - Identifying and escalating priority issues to the appropriate department - Documenting all customer interactions accurately in the system - Meeting and exceeding performance metrics and KPIs - Collaborating with team members and other departments to ensure customer satisfaction

In addition to the core responsibilities, the Contact Center Representative will have the opportunity to contribute to strategic planning initiatives and provide input on process improvements. This role requires someone who is detail-oriented, organized, and able to multitask effectively.

Benefits of working at Land O’Lakes include gym membership, travel opportunities, and employee discounts. Our working environment is one that encourages curiosity and questioning to fuel innovation and growth. We value diversity and are committed to providing equal opportunities for all qualified candidates.

If you meet the requirements and are interested in joining a dynamic team at Land O’Lakes, please apply by the deadline of May 22, 2024. We look forward to reviewing your application and potentially welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.