Customer Care Manager - Work from home

Job Description:

Zimmer Biomet is seeking a dedicated and motivated Customer Care Manager to join our team in Lausanne, Switzerland. This position is full-time and offers the flexibility to work from home. As a mid-to-senior level professional with at least 8 years of experience in customer care, you will be responsible for managing a team of customer care representatives to ensure the highest level of service for our clients.

Responsibilities: - Supervise and lead a team of customer care representatives, providing guidance, training, and support as needed - Develop and implement customer care policies and procedures to improve efficiency and effectiveness - Monitor and analyze customer feedback to identify areas for improvement and implement solutions - Handle escalated customer issues and provide timely and effective resolutions - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Track and report on key performance indicators to measure the success of the customer care team - Stay up-to-date on industry trends and best practices in customer care to continuously improve processes

Requirements: - Bachelor's degree in Business Administration or related field preferred - 8+ years of experience in customer care or a related field - Proven experience in a leadership role, with strong project management skills - Excellent communication and interpersonal skills, with a high level of emotional intelligence - Ability to work independently and prioritize tasks in a fast-paced environment - Proficiency in CRM systems and Microsoft Office suite - Fluency in English, with knowledge of other languages considered a plus

Personality traits: - Dedicated - Motivated

Soft skills: - Project management - Emotional intelligence

Benefits: - Paid overtime - Joining Bonus - Travel & spending expenses

Working environment: At Zimmer Biomet, we cultivate leaders who foster inclusivity and mentorship. You will have the opportunity to work in a supportive and collaborative environment where your contributions will be valued and recognized.

Equal Opportunity Statement: Zimmer Biomet is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We encourage qualified individuals from all backgrounds to apply for this position.

Deadline to apply: June 22, 2024

If you meet the requirements and are ready to take on this exciting opportunity as a Customer Care Manager at Zimmer Biomet, we invite you to submit your application today. Join us in shaping the future of customer care in the medical industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.